When Tech Gremlins Play: An Update on Our Points System

Hello, dear Oasis Cannabis Co. community,

We always strive to be transparent with our valued customers, and today, we're addressing a little hiccup that occurred over the weekend.

The Mischief

Our usually trusty tech systems decided to throw a curveball our way. A glitch between our Point of Sale (POS) system and our Loyalty Points system led to a temporary display error, making it seem as though many of your cherished points had taken an unscheduled vacation.

The Reality

First and foremost, we want to assure you: your points are safe. They haven't expired, nor will they ever. They're just playing a little hide and seek with us, but we're on the case.

Our Response

Our dedicated tech team, armed with their digital toolkits (and perhaps a little magic), are working tirelessly to rectify the situation. We understand how much you value your points, and we're committed to ensuring they're restored to their rightful place in your accounts.

While we're confident in our team's ability to resolve the issue swiftly, we do anticipate that it might take up to a week to get everything back on track fully. We appreciate your patience and understanding during this time.

Moving Forward

At Oasis Cannabis Co., we're all about growth, learning, and continuous improvement. Incidents like these give us the opportunity to enhance our systems and processes, ensuring that we offer you an even more seamless experience in the future.

We're grateful for the trust you place in us and for your continued loyalty. Remember, no matter the challenges, we're always here, committed to serving you and ensuring your satisfaction.

Thank you for being a part of our Oasis Cannabis Co. family. Stay high on loyalty, and rest assured, we've got your back, always.

Warm regards,

The Oasis Cannabis Co. Team 🌿💚